Return Policy

Return Policy

Our goal is to ensure your complete satisfaction. If for any reason you are not satisfied with

the product you ordered, you can exercise your right to return it within fourteen (14) days

from the date of receipt.

It is clarified that returned products must not be used, worn, washed, altered or damaged

and the tags accompanying the product must be present, exactly as they were when you

received it together with the retail receipt or invoice. Communication by e-mail or by

telephone should still be preceded.

For hygiene reasons, earrings and beauty products (cosmetics, perfumes and make-up

products) are not returnable under any circumstances.

Also, briefs and swimsuits are not returned if they come into contact with sensitive areas of

the body during the test. Finally, swimwear must not have the protective band removed

from the crotch (if present) otherwise returns will not be possible.

When returning a product a check will be carried out to verify the correctness of the above.

If the corresponding product you want is not available (e.g. a larger size), we refund your

money or the purchase amount of the specific product is credited to your account and can

be used in any new order you wish.

In all the above cases, the return costs are borne by the customer.

For the return of a non-defective product, the cost of return is borne by the customer, while

the cost of resending the item that you may choose for replacement is entirely borne by

In the unlikely event that you receive a defective or damaged product, will make every effort to replace it with an identical or similar

product at no additional cost to you. However, you should inform us by e-mail at so that we can send you instructions for returning the product. If

the product ceases to be available, a replacement with an equivalent product can be

arranged upon consultation or we can refund you. For any product return, it is necessary to

fill in the relevant form, which is posted on our website.

In the event of a return of the products and depending on the way you chose to pay for your

order and the way they will be returned, your refund will be completed within 14 days from

the date we receive the products. The refund will be made in the same way as the payment.

This Agreement does not affect any consumer rights provided by law.

Our company does not have a guarantee policy. We are not responsible for any damage that

may occur from normal wear and tear, misuse and destruction when removing the tags.